The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Serenity
“The suite was impressively spacious, featuring high ceilings and a well-appointed bathroom that made my stay incredibly comfortable.” view full review
Breakfast Bliss
“The complimentary breakfast offered a good selection of fresh and tasty options, perfect for starting the day right.” view full review
Shower Power
“The water pressure in the shower was excellent, providing a refreshing start to my mornings after a long day.” view full review
Comfy Retreat
“The bed in my room was exceptionally comfortable, ensuring restful nights and rejuvenating sleep during my stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Security
Luggage storage
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Canoeing
Cycling
Bowling
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Cots
Board games
Room features
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
iPad
AM/FM alarm clock
Show more
Location
Schwanenwik 30,
Hamburg,
Germany,
Hamburg (Area)
Map view
street view
Schwanenwik 30,
Hamburg,
Germany,
Hamburg (Area)
City landmarks
Kehrwieder 2-4 Block D
Miniatur Wunderland
3.1
km
Event hall
Elbphilharmonie Hamburg
3.5
km
Train Station
Reeperbahn
4.2
km
Park
Planten un Blomen
2.4
km
Church
St. Michael's Church
3.2
km
Messberg 1
CHOCOVERSUM Chocolate Museum
2.3
km
Museum
Hamburger Kunsthalle
2.3
km
Mall
Town Hall
2.4
km
Zoo
Tierpark Hagenbeck
6.1
km
Park
Stadtpark Hamburg
3.2
km
Museum
Museum of Art and Crafts Hamburg
2.2
km
Harald-Stender-Platz 1
Hamburg soccer match
3.5
km
Dungeon Deutschland GmbH
Hamburg Dungeon
3.1
km
Museum
Internationales Maritimes Museum Hamburg
2.8
km
Brook
Speicherstadt
3.0
km
An der Alster
Alster
2.3
km
Willy-Brandt-Strasse 60
St Nikolai Memorial
2.7
km
Gallery
Sprachzylinder
2.3
km
Theatre
Port of Hamburg
4.0
km
Church
St. Peter's Church
2.2
km
Fischertwiete 2
Speicherstadt and Chilehaus with Kontorhaus District
2.3
km
Square
Jungfernstieg
2.2
km
Bei den St.-Pauli-Landungsbrucken St Pauli 1
Alter Elbtunnel
4.2
km
Theatre
Deutsches Schauspielhaus
2.2
km
Mall
Alsterarkaden
2.3
km
Alter Wandrahm 4 Speicherstadt
Dialog in the Dark
2.5
km
Brucke 1
Alster Lakes
2.4
km
Mosque
Islamic Centre Hamburg
1.0
km
Slomanburg
1.1
km
Budge-Palais
1.3
km
Nearby
Mosque
Islamic Centre Hamburg
570 m
Restaurants
Literaturhauscafe
160 m
Schwanenwik 38
Nascherei
380 m
Papenhuder Str. 30
Pappenheimer Wirtschaft
330 m
Papenhuder Str. 26
Anleger 1870
260 m
Hartwicusstr. 7
Opitz
330 m
Mundsburger Damm 17
ANA Restaurant und Bar
320 m
Papenhuder Strasse 26
Vezos
280 m
Papenhuder Str. 22
Akari
310 m
Papenhuder Str. 67
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.1
Location
9.1
Service
7.5
Dining
7.7
Guest reviews
7.6/10
based on 10 reviews
8.5
8.5/10 based on 2088 reviews
Travis
United States,
May
2024
9.0/10
I had an amazing stay at the hotel. The rooms were both comfy and stylish, offering a spacious layout with high ceilings and a lovely bath. The service was incredibly accommodating and friendly, making everyone feel welcomed. The location was superb, allowing easy access to the beautiful Alster. Dining was a delightful experience in the sunny restaurant area. The facilities were top-notch, adding to the overall enjoyment of my stay.
Rooms
9.0
The room I stayed in was so comfortable and stylish, spacious, and clean. It had high ceilings and a nice bath, providing a great atmosphere for relaxation.
Service
9.0
The staff went out of their way to be friendly and welcoming, making the entire experience truly pleasant.
Location
10.0
The hotel's location was amazing, as I could step out the front door and begin my run around the Alster. It was wonderful to walk around by the water, offering a peaceful and scenic environment.
Dining
8.0
Dining in the lovely dining room with large windows looking out on the street and park was a fantastic experience. The variety of food options made the dining experience truly enjoyable.
Facilities
9.0
The hotel facilities were excellent, providing everything needed for a comfortable and convenient stay.
Dave
United States,
April
2024
7.6/10
My stay at the hotel by the Alster lake was a mix of positives and negatives. The rooms were spacious, clean, and beautifully decorated, but there was an issue with housekeeping service on the second day. The service, apart from the room itself, was underwhelming, especially during check-out. The location by the Alster lake was superb, offering beautiful views and easy access to the city center. The dining experience, particularly the breakfast with gluten-free options, was pleasing. Overall, the facilities added value to the stay, but there were some hiccups in service that slightly affected the experience.
Rooms
8.0
The room directly at the Alster lake was big, clean, and very beautifully decorated. However, it wasn't made on the second day, which was a bit disappointing.
Service
6.0
The service, including the manager and owner, was obviously poorly trained with no idea about customer service. Welcoming us and our dogs was a nice touch, but the overall service fell short, especially during departure.
Location
9.0
The location by the Alster lake was superb, offering a nice view and easy access to downtown Hamburg via bus service.
Dining
7.0
The regular breakfast times were good with the option of gluten-free rolls. The dining experience was pleasing, although not exceptional by certain standards.
Facilities
8.0
The hotel offers a range of facilities that added convenience to the stay. However, service quality could be improved.
Mary
United States,
March
2024
7.4/10
Being far from the city center, my room had a bit of a musty smell and an early wakeup call scenario at 4.30 am. The service, although decent in the room, clearly lacked proper training in customer service. However, the location next to the Alster was wonderful to explore. The dining experience with a view was pleasant, though the American standards lacked variety.
Rooms
7.0
The room had a musty smell and an early morning disturbance.
Service
6.0
The service was decent in the room but lacked proper training in customer service.
Location
9.0
The location next to the Alster was superb with beautiful views.
Dining
7.0
The dining with a view was pleasant but lacked variety.
Facilities
8.0
I enjoyed the facilities available.
Robert
United States,
February
2024
9.0/10
Staying at the hotel was a delightful experience. The rooms were nice and comfy, very clean, and offered a beautiful view; however, the absence of a carpet or wooden floor made it feel cold and not as clean as desired. The service was fantastic with friendly and helpful staff, although there was a bit of an underwhelming experience upon departure. The location was amazing, overlooking the lake and providing easy access to the Alster for a pleasant walk or run. The dining experience was top-notch with a lovely view and a variety of delicious dishes. The facilities were modern and convenient.
Rooms
8.0
I found the rooms to be large and very comfortable.
Service
9.0
The staff was amazing, going out of their way to be friendly and welcoming.
Location
10.0
The hotel's location overlooking the lake was superb, and being able to start a run around the Alster right from the front door was fantastic.
Dining
9.0
The dining experience was wonderful, with a sunny restaurant area offering a great view and a wide selection of excellently cooked dishes.
Facilities
9.0
I enjoyed the modern and well-kept facilities during my stay.
Jamie
United States,
November
2023
8.2/10
I had a mixed experience at the hotel. The rooms were very large with high ceilings and a nice bath, but unfortunately, they were very dusty. The service was amazing; the staff went out of their way to be friendly and accommodating. The location was superb, as I could step out the front door and start my run around the Alster. The dining experience, with a nice view on the Alster, could have been better given the high standard elsewhere.
Rooms
7.0
The rooms were very large with high ceilings and a nice bath, but unfortunately, they were very dusty.
Service
9.0
The service was amazing; the staff went out of their way to be friendly and accommodating.
Location
10.0
The location was superb, as I could step out the front door and start my run around the Alster.
Dining
8.0
The dining experience, with a nice view on the Alster, could have been better given the high standard elsewhere.
Facilities
7.0
The facilities were satisfactory.
Steve
United States,
August
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The location was fantastic next to the Alster lake, making it easy to enjoy walks and runs. However, the room was small and placed near noisy areas. The service was outstanding with friendly staff and a lovely dining room for breakfast.
Rooms
5.0
The room, unfortunately, wasn't the most comfortable due to its small size next to the noisy road. Not ideal for a good night's sleep.
Service
9.0
The staff really made my stay enjoyable by being so friendly and welcoming. They even set up a great breakfast in a lovely dining room.
Location
8.0
The location is the best part of this hotel, with easy access to the Alster lake for walks and runs. It's also close to transportation options.
Dining
7.0
Breakfast was good overall, but there might be some room for improvement in the variety of dishes.
Facilities
6.0
The hotel offers basic facilities, but nothing extraordinary.
Margaret
United States,
August
2023
7.4/10
I had a mixed experience at the hotel. The rooms lacked warmth due to the absence of carpets or wooden floors, making them feel quite cold and not as clean as expected, especially during the busy breakfast period. The lobby-level room choice was decent but the lack of a bath, only a shower, was disappointing.
Rooms
6.0
The rooms were without a carpet or wooden floor, which made them really cold and not as clean as desired. The selection during breakfast rush was decent.
Service
7.0
The service was a bit of a mix. The staff were really helpful and friendly, going out of their way to ensure we were comfortable, but there was a noticeable young, laid-back vibe that didn't always meet expectations.
Location
9.0
The location was superb, right by the Alster lake, offering an amazing starting point for activities like running. It was a short walk along the lake to the city center, providing a stunning view and convenience for runners.
Dining
8.0
The dining experience had its highs and lows. The food was wonderful with plenty of choices and well-cooked dishes. However, the breakfast could have offered a wider variety of options.
Facilities
7.0
The facilities were sufficient. However, the absence of a bath in the rooms was a letdown. Nonetheless, the beautiful view of the park and water from the large windows added a pleasant touch to the stay.
William
United States,
July
2023
6.4/10
I had a mixed experience at this hotel. While the room wasn't spacious enough for two people and the noise from the road was disturbing at night, the 15m² balcony at the front offered a nice touch. The service was a bit underwhelming overall, but the staff did make an effort to be friendly and welcoming, especially during breakfast. The location, overlooking the lake and close to transportation options, was excellent. The dining experience, while offering a lovely view, lacked variety and seemed a bit pricey. The facilities were decent, but there were some missed opportunities.
Rooms
5.0
The room wasn't big enough for two people and was noisy due to its proximity to the road, but the 15m² balcony at the front was a nice feature.
Service
6.0
The service was a bit underwhelming overall, but the staff tried to be friendly and welcoming, particularly during breakfast.
Location
8.0
The hotel's location overlooking the lake was excellent, with easy access to transportation options.
Dining
6.0
The dining experience, while providing a nice view, lacked variety and seemed overpriced.
Facilities
7.0
The facilities were decent but missed some opportunities.
Lee
United States,
May
2023
7.8/10
I had a pleasant stay at the hotel with beautiful original features in the rooms and pleasant views across the lake. However, it could get slightly noisy in the morning due to people using the stairs. The service was a mix of very friendly staff and some who seemed poorly trained when it came to customer service. The location was superb, just by the lake with stunning views of Aussenalster, Binnenalster, and downtown. The dining experience was amazing by American hotel standards, offering a variety of delicious options.
Rooms
8.0
The rooms had beautiful original features and pleasant views across the lake.
Service
7.0
The service was a mix of extra friendly staff and others who seemed poorly trained in customer service.
Location
9.0
The location was superb, right by the lake with stunning views of the surroundings.
Dining
8.0
The dining experience was amazing by American hotel standards, offering a variety of delicious options.
Facilities
7.0
The facilities were decent and met my needs during the stay.
Michael
United States,
May
2023
8.4/10
I absolutely loved my stay at this hotel. The rooms were beautifully designed with original features, though slightly austere, but very spacious and fully equipped. The service was underwhelming at times, but the staff were incredibly accommodating. The location was unparalleled, allowing me to enjoy the stunning views around the Alster. The dining experience was fantastic with a wide range of delicious options for a reasonable rate. Overall, a great value for money with some minor service hiccups.
Rooms
8.0
The rooms, though slightly austere, had beautiful original features and were very spacious with all the necessary facilities.
Service
7.0
The service, while underwhelming at times, was saved by the extremely accommodating staff.
Location
9.0
The location was amazing, allowing me to step out and start my run around the Alster right from the front door.
Dining
9.0
The dining experience was top-notch with a variety of delicious options at a very reasonable rate.
Facilities
9.0
Overall, the facilities were excellent and provided everything I needed during my stay.
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